This document sets forth the principles, guidelines and requirements of the Acceptable Use Policy of Centriohost (.pvt) Limited and its subsidiaries ('Company') governing the use by the Customer ('Customer') of the Company's grid container services and products ('Services and Products'). Centriohost (.pvt) Limited is dedicated to providing top quality service at a very affordable price. The conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers whilst at the same time satisfying our legal and ethical responsibilities. For over a decade we've been cutting through the frustration of under-performing technology and poor service, delivering the power of the web to any organization that needs it. Any violation of the AUPs may result in the suspension or termination of your account or such other action as CENTRIOHOST deems appropriate. We reserve the right to modify the Policy at any time. Centriohost (.pvt) Limited will be the sole arbiter as to what constitutes a violation of any of these provisions.

Statement of Purpose

The Primary Purpose of Centriohost (.pvt) Limited is to provide our clients with the resources necessary to put their internet services online reliably in a lightning fast, high availability environment that responds quickly to each client's individual needs. This Acceptable Use Policy includes the following list of Prohibited Activities, is an integral part of your Hosting Agreement with us. If you engage in any of the activities prohibited by this AUP policy, Centriohost (.pvt) Limited may suspend or terminate your account at any time. We will investigate incidents involving such violations and may involve and will cooperate with law enforcement if a criminal violation is suspected.

Regarding Ultimate Liability

The Customer is ultimately responsible for individual server security. Each Customer must use reasonable care in keeping scripts they run on the CENTRIOHOST's servers up-to-date and patched with the latest security updates. Failure to use reasonable care to protect your account may result in a security compromise by outside sources. Centriohost (.pvt) Limited claims no liability for content.

What is NOT Permitted, this list contains SOME examples for clarity:

CENTRIOHOST’s services may only be used for lawful purposes. Users may not use CENTRIOHOST’s Services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including:

●  Utilizing the Services to send mass unsolicited e-mail to third parties.
●  Utilizing the Services to be involved in the distribution of tools designed for the aiding of unsolicited bulk email.
●  Utilizing the Services in connection with any illegal activity, such as:
            > Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
            > Pirated Software/Warez
            > Bruteforce Programs/Scripts/Applications
            > Mail Bombers/Spam Scripts
            > File Dump/Mirror Scripts (similar to rapidshare)
            > Hateful/Racist/Harassment oriented sites
            > Hacker focused sites/archives/programs
            > Sites promoting illegal activities
            > Forums and/or websites that distribute or link to warez/pirated/illegal content
●  Copy material from third parties (including text, graphics, music, videos or other copyrightable material) without proper authorization.
●  Misappropriate or infringe the patents, copyrights, trademarks, or other intellectual property rights of any third party.
●  Gain unauthorized access to the computer networks of CENTRIOHOST or any other person.
●  Commercial Audio Streaming (more than 10+ streams)
●  Distribute or post any virus, worm, Trojan horse, or computer code intended to disrupt, destroy or damage the operation of the Services.
●  Proxy Scripts/Anonymizers.
●  Violate any applicable state, federal and international law.
●  IRC Scripts/Bots. This includes, but is not limited to, the use of IRC clients, server software, bots or anything related to IRC.
●  Post messages, run scripts or run software programs that consume excessive CPU time or storage space.
●  Escrow/Bank Debentures.
●  Intended to use more than fair usage of DiskSpace / Bandwidth / Memory to disrupt service.
●  Sale of any controlled substance without prior proof of appropriate permit(s).

Customer Responsibility for Customer's Users

Each Centriohost (.pvt) Limited customer is responsible for the activities of its users and, by accepting service from Centriohost (.pvt) Limited, is agreeing to ensure that its customers/representatives or end-users abide by this Policy. Complaints about customers/representatives or end-users of an Centriohost (.pvt) Limited customer will be forwarded to the Centriohost (.pvt) Limited customer's postmaster for action. If violations of the Centriohost (.pvt) Limited Acceptable Use Policy occur, Centriohost (.pvt) Limited reserves the right to terminate services with or take action to stop the offending customer from violating our AUP as Centriohost (.pvt) Limited deems appropriate, without notice.

Spamming

Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward Centriohost (.pvt) Limited, but also because it can overload Centriohost (.pvt) Limited network and disrupt service to Centriohost (.pvt) Limited subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Centriohost (.pvt) Limited will investigate and shutdown the account that is spamming.

Centriohost (.pvt) Limited does not allow the use of mail servers for bulk mailing in any form, newsletters and or subscription lists may be used with prior authorization from Centriohost (.pvt) Limited and under no circumstances are you permitted to send out any form of bulk emails on behalf of another person, company or other.

Passwords

You agree not to use weak passwords for any services running on standard ports, if your server is compromised as a result of a weak password your service will be suspended without warning, for a password to be considered acceptable it must contain at least 1 x special character 1 x Upper case letter 1 x lower case letter 1 number.

Adult-Oriented Content

Centriohost (.pvt) Limited allows 18+ adult content that is deemed legal in the Country and state your Services are located in. Child Porn not allowed. Centriohost (.pvt) Limited reserve the right to request and or remove any content it deems illegal or offense.

Remedies

If CENTRIOHOST learns of a violation of the AUP, then CENTRIOHOST may take any of the following actions, in accordance with the severity and duration of the violation:

        ●  Warning the User.
        ●  Removing the offending content.
        ●  Suspending the offending User from the Services.
        ●  Terminating the offending User from the Services.
        ●  Imposing fees or charges on the offending account in accordance with the applicable service contract.
        ●  Taking other action in accordance with this AUP, the applicable service contract, or applicable law.

Refusal of Service

We reserve the right to refuse, cancel, or suspend service at our sole discretion. An example of refusal of service is if an account continues to abuse our policies after warnings. Refusal, cancellation or suspension of services especially holds true to issues with spam or any script abuse. Another example of refusal of service is if a customer becomes very unreasonable, unprofessional, extremely difficult to work with or threatening. Said customer's account will be suspended and we will recommend to the customer to find a new host. A backup of the account(s) will be provided.

CentrioHost are proud to provide services that are easy to understand, and we strive for the same level of clarity in the policies that govern our service. As you may know, the European Union will begin enforcing new data protection legislation next month called the General Data Protection Regulation (GDPR). It's a huge step forward in holding service providers like ourselves accountable for how they store and use your personal data in the European Union, and we've taken this opportunity to review our practices for everyone. Most of our policies are already aligned with the GDPR’s requirements, but we did need to make a few changes to our Privacy Policy and Terms of Service.

The Information We Collect

This notice applies to all information collected or submitted on the CentrioHost's website. On some pages, you can order services and make requests. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

The Length We Retain Information

The personal information we collect is retained for no longer than necessary to fulfil the stated purposes in section 2 above or for a period specifically required by law or regulation that Hosting UK is obligated to follow.

Personal data used to fulfil verification of certain types of products such as SSL certificates and Domain names, and this data will be retained for a minimum of 10 years depending on the class of product or service and may be retained in either a physical or electronic format.

Even if you request deletion or erasure of your data, we may retain your personal data to the extent necessary and for so long as necessary for our legitimate business interests or performance of contractual obligations.

After the retention period is over, CentrioHost securely disposes or anonymises your personal information in order to prevent loss, theft, misuse, or unauthorised access.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

We keep the information covered by our Privacy Policy indefinitely. Information collected by the technologies described in this Privacy Policy is protected by SSL 256 bit encryption technology during transmission. Information kept by us in our business is protected using industry standard security measures. Our employees are required to keep information covered by this Privacy Policy confidential, unless disclosure is authorized in this Privacy Policy or by Users. No means of communication or information transmission or storage is totally secure. Because of this we are not responsible for loss corruption or unauthorized acquisition and use of information covered by this Privacy Policy, or for any resulting damages, including unauthorized acquisition and use.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by accessing our billing system under "Edit Account". We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Follow relevant laws

CentrioHost commits itself to protect the personal information submitted by applicants and subscribers for its public certification services. CentrioHost declares to fully respect all rights established and laid out in European laws and operates within the limits of the: European Directive 95/46 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

Opting out; withdrawing consent

If at any time you would like to unsubscribe from receiving future periodic emails, we include unsubscribe instructions at the bottom of each email. If CentrioHost is processing your personal data based on your consent, you may withdraw your consent at any time by contacting us at one of the addresses shown below.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email to "hostmaster@centriohost.com";

CentrioHost requires DMCA/Abuse notices to be filed via E-mail or Letter. The complaint must include full contact information in the complaint (including phone number). We will call and verify. Email (unless digitally signed by a verified and trusted third party) is not an acceptable medium for legal complaints. This ticket system has received what appears to be a possible DMCA/Abuse complaint, but one or more of the following are missing: (a) the complaint does not contain sufficient information (b) the format of the complaint is inconsistent with the requirements of the DMCA (c) the complaint has been submitted via email without proper authentication (d) full contact information is missing. We will need you to re-submit your claim, using the proper format, including sufficient details, via postal mail or fax. Instructions on how to do so follow. It is our policy to respond to clear notices of alleged copyright infringement. This response describes the information that should be present in these notices. It is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to understand or verify. The form of notice specified below is consistent with the form suggested by the United States Digital Millennium Copyright Act (the text of which can be found at the U.S. Copyright Office Web Site, https://www.copyright.gov) but we will respond to notices of this form from other jurisdictions as well. To file a notice of infringement with us, you must provide a written communication that sets forth the items specified below. Please note that you will be liable for damages (including costs and attorneys' fees) if you materially misrepresent that a product or activity is infringing your copyrights. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney.

Format You Need to Follow

To expedite our ability to process your request, please use the following format (including section numbers): Identify in sufficient detail the copyrighted work that you believe has been infringed upon (for example, "The copyrighted work at issue is the text that appears on https:// www. realwebsite .com/") or other information sufficient to specify the copyrighted work being infringed (for example, "The copyrighted work at issue is ?Intellectual Property: Valuation, Exploitation, and Infringement Damages? by Gordon V. Smith, published by Wiley, ISBN #047168323X"). Identify the material that you claim is infringing the copyrighted work listed in item #1 above. You must identify each web page that allegedly contains infringing material. This requires you to provide the URL for each allegedly infringing result, document, or item.

An example:
Infringing Web Pages:
URL | 1 | https:// www. thewebsite .com/ directory/
URL | 2 | https:// www. thewebsite .com/ something/blah

Provide information reasonably sufficient to permit us to contact you. Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred). Include the following statement: "I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law." Include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed." Sign the paper. If via postal mail, send the written communication to the following address:

CentrioHost Networks

Attn: Abuse Department, DMCA Complaint
House-14/16, Road-1, Block-F, Banasree
Dhaka 1219, Bangladesh

OR, Email with Digital Signature to: abuse@centriohost.com, [Attn: Abuse Department, DMCA Complaint] Regardless of whether we may be liable for such infringement under local country law or United States law, we may respond to these notices by removing or disabling access to material claimed to infringe and/or terminating users of our services. If we remove or disable access in response to such a notice, we will make a good-faith attempt to contact the owner or administrator of the affected site or content so that the owner or administrator may make a counter notification. We may also document notices of alleged infringement on which we act. As with all legal notices, a copy of the notice may be made available to the public and sent to one or more third parties who may make it available to the public. In order to ensure that copyright owners do not wrongly insist on the removal of materials that actually do not infringe their copyrights, the safe harbor provisions require service providers to notify the subscribers if their materials have been removed and to provide them with an opportunity to send a written notice to the service provider stating that the material has been wrongly removed. [512(g)] If a subscriber provides a proper "counter-notice" claiming that the material does not infringe copyrights, the service provider must then promptly notify the claiming party of the individual's objection. [512(g)(2)] If the copyright owner does not bring a lawsuit in district court within 14 days, the service provider is then required to restore the material to its location on its network. [512(g)(2)(C)] If it is determined that the copyright holder misrepresented its claim regarding the infringing material, the copyright holder then becomes liable to the OSP for any damages that resulted from the improper removal of the material. [512(f)]

Phone / Fax

You can also report to our Helpdesk at: +8801811117455 or, +8809666700005 and Fax: +88028399009 for immidiate action to takedown abusive materials from the server.

Centrio Networks offers hosting packages bundled with limited or unlimited resources like disk space and/or other resources, such as data transfer, email accounts, databases etc. The use of Centrio's products and services are governed by a Fair Use Policy, stated here, which covers the fair use of bandwidth and other resources on shared and reseller hosting plans, where there is an indication of "Unmetered/Unlimited" data transfer or, storage capacity. - [R/18-12-2016]

The term "Unlimited" or, "Unmetered"

centriohost.com helps you to create large websites without worrying about ceiling or in other words, the upper limit. It provides for Unlimited space usages and bandwidth that allows you to add any amount of content to the website. People are thinking that hard disk size limited as 6TB, 10TB etc. But how can Centrio gives unlimited webspace? The actual concept is we do not give unlimited hard disk space, we are giving unlimited usages of web space. It means that if u will use 100 GB space then we will add more hard disk to our server or we will add new server in our network. Like that we will fulfill your unlimited resource usages.

When you use the service provided by Centrio, the visitors of your website also stand to benefit from it. They are able to view unlimited content and page on your website. The server allows for unlimited data transfer as well. You can add more content every month and enjoy unlimited disk space and data transfer through the Our server.

It has been noticed that people who make use of centriohost.com are able to gain to unlimited disk space and bandwidth. But this is subject to the appropriate usage of the package offered. However, Centrio has certain constraints related to the type of material that may be added to the website. The server does not allow you to upload unnecessary pirated software, unnecessary audio or video files. But audio / video streaming is supported. File sharing with copyrighted file is supported. For example, a software developer can release his software with us, a DJ can publish his album with us without any issue, they are (or, like them) most welcome to our host.

Following (including but not limited to), is NOT PERMITTED

1. Use of account as massive file storage, or in other words, as a space for files that are not elements of your website.

2. Use of account as large backup storage.

3. Storage of mass amount of file archives (such as zip,rar,gzip,7z etc), video files, audio files, documents, log files etc. and if those are not related with your websites.

4. Hosting High Resource Intensive Web Portals under shared hosting. (In such case consider upgrading the account to dedicated hosting, vm/vps/dedicated server plan)

5. Mass newsletter subscription based services. (Consider Business Email Hosting or, VPS/Dedicated server)

6. FTP or File Sharing services.

7. Use of hosting as a "mirror" for other websites.

8. Sharing of your account with 3rd party without consent.

9. Reselling of personal accounts or, offering large amount of free webhosting services with .ml .cf .tk etc domains. (except accounts hosted under reseller packages or, vm/vps/dedicated servers)

Illegal Activity

Customer may only use Centrio Web Hosting's Server for lawful purpose. Transmission of any material in violation of any Country, Federal, State or Local regulation is prohibited. To this effect, child pornography is strictly prohibited as well as housing any copyrighted information (to which the customer does not hold the copyright or an appropriate license) on Centrio Web Hosting's Server. Also, using Centrio's servers or network to conspire to commit or support the commission of illegal activities is forbidden as well. Illegal contents including, but not limited to pirated software, music, films, applications or other media stored in any file formats or extension. Having high-limit or unlimited access to resources does not mean, that you can use your account in a such a way that it negatively affects the server operation. Centrio reserves the right to limit users to a lower resource limit to preserve the effectiveness of the service for all users.

Abusive Scripts/Processes

Any script/process/etc that adversely affects the ability of any other customer to satisfactorily use their provided services is forbidden. This includes, but is not limited to, CPU-intensive CGI/PHP scripts and websites for which the scale of traffic has exceeded the acceptable limits of a shared/reseller hosting environment. We only accept these only our Dedicated Hosting environment (such as VM/VPS/Dedicated Server).

What files can I store on the web-server?

As long as your files tie directly into your website, are legal under applicable laws, and are linked to and displayed on your website, then you can store them on your account. Where possible issues arise is when one user attempts to offload all of their storage needs onto the web-server. It’s important to realize that a web-server, and our hosting network is optimized to handle website related files. The service is not a mass file storage one like Google Drive, Dropbox etc.

For instance if you have a folder with 25GB worth of pictures you’ve taken with your camera over the years. simply uploading these thousands upon thousands of images to your /public_ftp directory for storage is not related to your website. At that point you’d simply be utilizing the web-server as a file repository.

Why don’t I want to store everything on the web-server?

One important factor why you don’t want to cluter up your web-hosting account with un-related files is that our automatic remote backup service is only free on accounts under 10GB in size for Silver and Gold Cloud account. The automatic backup is free up to 30 GB for Business Cloud accounts.

As a shared-hosting customer you share the total web-server resources such as disk space with other customers. As such if everyone decided to upload all of their home photos to the web-server, things could quickly fill up, and you might not have room for store logos, or actual website related content.

Also last but not least, there are storage services available online where the specific purpose of those networks are to store mass volumes of backup data. Offloading your online storage needs to these types of services is generally easier to manage and keep track of than managing your files over FTP.

Hey, that doesn’t sound very “Unlimited” to me!

Actually, for you, my dear Legitimate Website Owner, it is unlimited.

This whole page is just to announce to the <.1% of people who want to try and run free porn affiliate sites or anime video trading forums or host pirated rips of The Dark Knight on our servers that we’re not having any.

But our pledge to you is to do our best to always keep your website, with the content you created.

How To Contact Us

Should you have other questions or concerns about these fair usage policies, please send us an email to "hostmaster@centriohost.com";

We understand the necessity of high availability to our customers and make every effort to provide services that consistently exceed your expectations. The following service levels are designed to assure you of ultimate performance and maximal uptime. Each service level specifies the Service it is applicable to, the service level that applies, and how service credits are calculated for each service.

CentrioHost Networks provide a reactive hosting service for all websites and offer a 100% of Guarnteed Network Uptime. We do not constantly check the websites we host to ensure they are functioning correctly as routine use, maintenance and software updates can affect website functions. It is therefore the responsibility of the client to ensure their website is opporating as it should. ‘Always on’ and ‘managed hosting services’ support can be provided and can be quoted on on a case-by-case basis.

Power And Service Availability

CentrioHost guarantees that its power and service will be available 100% of the time in a given month. You will get Service Credit of Five percent (5%) of the Net MRC for each hour (or fraction thereof) of Downtime.

Replacement Guarantee

CentrioHost guarantees the functioning of all Hardware/Services, and will replace or repair any failed component at no cost to you within 1 hour of Team CentrioHost's identification of the failed hardware/services (the “Replacement Guarantee”).

Network Uptime

Due to our extensive network infrastructure, CentrioHost can provide its customers with a 100% Network Uptime Guarantee. In the event that any service does not experience 100% uptime in a given month, CentrioHost will credit 5% of customer's base monthly service fee for the first hour of downtime and subsequently an additional 5% for each hour of downtime thereafter with a maximum of an 80% refund. Any emergency scheduled downtime taken by CentrioHost will not apply towards this downtime calculation, nor to the credit calculation. This guarantee applies to CentrioHost's network uptime and not to any hardware, software or services running on a customer's server. Account credits will be issued when an SLA credit request is made by the client. All requests for credits must be made within 3 days of the incident. All requests for credits must be made by creating a support ticket at https://robot.centriohost.com to BILLING department.

Exceptions

CentrioHost cannot be held liable for server downtime or data loss in any circumstance unless due to direct negligence including but not limited to the following circumstances:

i) Circumstances beyond CentrioHost's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the CentrioHost SLAs;

ii) Failure to access circuits to the CentrioHost's Network, unless such failure is caused Solely by CentrioHost.

iii) Scheduled maintenance and emergency maintenance and upgrades. CentrioHost reserves up to 1 hour of server unavailability per month for maintenance purposes.

iv) DNS issues outside the direct control of CentrioHost.

v) False SLA breaches reported as a result of outages or errors of any CentrioHost's uptime monitoring system.

Net MRC means

In respect of hosting services, the monthly recurring charge for the affected hosting Service for the configuration experiencing the issue, but excluding any add-on or optional Services which are not included as part of the standard hosting plan but are included as part of such customer’s monthly recurring charge. In respect of Cloud Services, your Net MRC will be based on your previous month’s usage for the affected Service where applicable or, alternatively, your average usage for the affected Service being pro-rated.

Technical Support

CentrioHost provides Customer with fully managed technical support on setup of Customer’s account on one or more of the CentrioHost’s servers, access, and other server related issues to the primary technical contact free of charge. Our servers are monitored 24 hours per day, 7 days per week, 365 days per year and support agents are available by Livechat, Support Ticket (Helpdesk System) or, E-mail as posted in the support section of the Company’s website. Please send us a message with the full description of the problem and Customer’s account username. Please do not send multiple messages on the same issue. Email issues must be addressed to the appropriate email account specified in the support section of the Company’s website.

Response times

Support, unless noted otherwise in a supplementary service level agreement, technical support is provided by CentrioHost on a first-come, first-served “best effort” basis. We aim to at least acknowledge, if not fully answered, all emails to our advertised support address (support@centriohost.com) within 1 working hour. We aim to answer the phones during working hours, but under times of high demand or staff sickness, may defer to an answering service where we promise to return all messages as soon as possible.